General Terms and Conditions
Introductory Provisions
The General Terms and Conditions (hereinafter referred to as the “GTC”) of Volarik hotels and resorts s.r.o., with its registered office at Sochorova 3214/44, 616 00 Brno, ID No.: 48396826, registered in the Commercial Register maintained by the Regional Court in Brno under File No. C23757 (hereinafter referred to as the “Provider”), govern the general rights and obligations between the Provider and any natural or legal person ordering services from the Provider (hereinafter referred to as the “Client”).
The Provider’s facilities to which these GTC apply:
Hotel Volarik, 22. dubna 1000/28 692 01 Mikulov (hereinafter referred to as “HV”) https://hotelvolarik.cz/.
Apartments Volarik, Bezručova 25, 692 01 Mikulov (hereinafter referred to as “Apartments”) https://www.apartmanyvolarik.cz/.
These GTC apply to the legal relationship between the Client and the Provider in the provision of services and to any other legal relationships derived from such a relationship. By using the services, the Client agrees to these GTC and undertakes to comply with them.
The GTC, as well as the legal relationships between the Provider and the Client, are governed by the generally binding legal regulations of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended. If the Client is a consumer, these legal relationships are also governed by Act No. 634/1992 Coll., on Consumer Protection, as amended.
Definitions
2.1. The Client is a person who makes a reservation by any of the methods specified in Section 3 of these GTC. The Client need not be the same person as the Guest.
2.2. A Guest is a person who is the ultimate recipient of the booked stay and/or services provided by the Provider (hereinafter referred to as the “Guest”). If the Client is also the Guest, they are referred to solely as the Client.
2.3. The Reservation System is the reservation system operated by the Provider, primarily on the website www.hotelvolarik.cz (hereinafter referred to as the “System”), which allows for the online reservation of stays and/or services offered by the Provider via a form, subject to current availability.
2.4. Individual reservations apply to bookings of 1 to 10 rooms and apply only to services related to accommodation. These reservations are handled by the Provider’s reception desk.
2.5. Group reservations apply to reservations of 11 or more rooms and to groups requesting additional services. Additional services include, for example, catering, reservations of conference rooms and social spaces, rental of conference equipment, booking of team-building activities, etc. These reservations are managed by the Provider’s sales department.
Reservation Terms
The Client orders individual services from the Provider via email sent to the following addresses:
For individual reservations: info@hotelvolarik.cz.
For group reservations: sales@hotelvolarik.cz, event@hotelvolarik.cz.
In the case of accommodation at Hotel Volarik or Volarik Apartments, also via the Provider’s Reservation System: https://hotelvolarik.cz/.
3.1. When making an individual reservation, the Client receives a Preliminary Reservation Confirmation, which constitutes an offer of accommodation issued by the Provider and does not entitle the Client to avail themselves of the offered accommodations and/or services. The Preliminary Booking Confirmation contains information about the Client (first name, last name, email address), the Guest(s) (first name, last name, date of birth), the booked stay and/or services (length of stay, dates of stay, type of stay, hotel name, room category), the option period, and payment and cancellation terms. The Client is obligated to verify the accuracy of the information provided. The validity of the Preliminary Reservation Confirmation expires upon the expiration of the option period specified in the Preliminary Reservation Confirmation.
3.2. For group reservations, the Client receives a Preliminary Reservation Confirmation in the form of a Price Quote, which does not entitle the Client to utilize the offered stays or services. The Provider may set an option period for the offered services, which is specified in the Price Quote and during which the terms and conditions stated in the Price Quote apply. Upon expiration of this option period, the Provider is entitled to cancel the Preliminary Reservation without providing a reason, and the terms and conditions specified in the Price Quote shall cease to be valid.
3.3. The Client’s acceptance of the Preliminary Reservation/Price Quote constitutes a proposal to enter into a Contract for the Sale of the Provider’s Services.
3.4. A binding confirmation of an individual reservation (hereinafter also referred to as the “Agreement”) issued by the Provider entitles the Client to utilize the reserved stays and/or services, provided that the payment terms are met. The Contract contains information about the Client (first name, last name, and email address), the Guest(s) (first name, last name, email address), the reserved stay and/or services (length of stay, dates of stay, type of stay, hotel name, room category—if included in the offer, meal plan, all services included in the stay), the total price of the stay and/or services, and payment information. The Client is obligated to verify the accuracy of the information provided. Upon discovering any discrepancies, the Client shall immediately contact the Provider at the email address: info@hotelvolarik.cz.
3.5. The binding confirmation of the group reservation/price quote (hereinafter also the “Contract”), issued by the Provider, entitles the Client to utilize the reserved stays and/or services, provided that the payment terms are met. The Contract contains information about the Client (first name, last name, and email address), the reserved stay and/or services (length of stay, dates of stay, type of stay, hotel name—if included in the offer, meal plan, all services included in the stay), the total price of the stay and/or services, and payment information. The Client is required to verify the accuracy of the information provided. Upon discovering any discrepancies, the Client shall immediately contact the Provider at the email address of the Price List processor.
3.6. The rights and obligations of the contracting parties not expressly governed by the Contract are governed by these GTC and the Provider’s price list. If the Contract stipulates something other than these GTC or the Provider’s price list, the Contract shall apply. If the Client fails to comply with the obligations arising from the Contract and these GTC, the Provider is entitled to terminate the Contract before the expiration of the agreed term, even without notice.
Payment Terms
4.1. Deposit
Upon making a binding reservation, the Provider may require the Client to pay a deposit in any amount from the total price specified in the Contract. Based on the billing information provided by the Client, a pro forma invoice for the deposit will be sent to the Client, payable prior to the start of the stay. If the deposit is not paid by the due date, the Provider reserves the right to withdraw from the Contract.
If the due dates for the deposit are not specified in the Contract issued by the Provider, the following applies:
4.2. Deposit for Individual Reservations
For individual stays, the Client is required to provide a credit card guarantee by providing the credit card number and expiration date. In the event of cancellation fees, the Provider is authorized to use this credit card to charge the specific amount. The total cost of the stay must be paid no later than the day of departure.
For individual stays, the Client is required to make a 100% prepayment. This applies to both standard offers and discounted stays, as well as stays on special calendar days (Easter, Christmas, New Year’s Eve, the Pálava Wine Harvest, etc.). The Provider reserves the right to change special calendar days during the year. The amount is due within the period specified on the pro forma invoice.
The decision as to whether a stay qualifies as a discounted stay is entirely at the Provider’s discretion.
Reservations made through third parties are governed by the terms and conditions of the respective entities through which the reservation was made. In the case of on-site payment, the full amount must be paid no later than the day of the Guest’s departure.
4.3. The following applies to the deposit for group reservations:
A deposit of 80% is required to confirm the reservation, and payment is due 14 days after the Agreement is signed.
The balance is settled after departure by issuing a final invoice due within 14 days. It includes the balance of reserved services and actual consumption.
4.4. Taxes, Fees, and Charges
The applicable prices do not include the city accommodation tax (6 CZK) and the spa fee (15 CZK). These fees are added to the agreed price based on the actual number of guests.
In the event of a change in tax rates, fees, and charges that were not previously known to the contracting parties, the Provider is obligated to adjust the prices accordingly.
4.5. Payment Methods
Accepted payment methods are: cash in EUR and CZK, and credit cards: MasterCard, Visa, and Maestro.
Payment cannot be made using an American Express card.
The hotel does not operate a currency exchange service, and cash is always refunded in the currency the Client chooses for payment (EUR/CZK).
Cancellation Policy
5.1. Cancellation of Individual Reservations
In the case of 100% prepayment, the cancellation fee is 100% of the reserved amount when taking advantage of early-booking discounts and other special offers during specific periods.
In the case of 100% prepayment, the fee is 100% of the reserved amount for standard or package reservations if canceled 14 days or less before arrival. If the stay is canceled 15 days or more before arrival, there is no cancellation fee.
In the case of payment via a gift certificate, the cancellation fee is 100% of the reserved amount.
Cancellation policies for stays booked through online travel portals are governed by the cancellation policies of those individual entities.
5.2. Cancellations of Group Reservations
The cancellation fee amount upon cancellation of a reservation is calculated as follows:
60–30 days prior to arrival: 50% of the total price
29–15 days prior to arrival: 80% of the total price
14 days or less prior to arrival and on the day of arrival: 100% of the total price
Check-in and Check-out Times
Check-in
Upon arrival, the Guest must present a valid form of identification. The Guest must confirm the accuracy of their personal information and the length of their stay by signing the registration form. If the Guest fails to present the required valid documents, the Provider is entitled to refuse accommodation.
The number of people in the room corresponds to the number of people registered for accommodation. The Guest is required to report the exact number of people upon check-in at the front desk.
The length of stay is agreed upon no later than at the time of the Guest’s check-in and is recorded on the registration card. The length of stay may be extended only with the Provider’s consent.
Upon check-in, the Guest receives an access card and is obligated to prevent its loss, destruction, or damage, as well as its disclosure to third parties who are not direct parties to the Agreement. In the event of the loss of the access card, the Client is obligated to report this loss to the receptionist. The Client is required to pay a handling fee of 300 CZK for the loss of the key card.
By staying at the hotel, the Guest confirms that they have been informed of, understand, and will comply with the General Terms and Conditions and the operating rules of the individual departments, which are available upon request. In the event of a breach thereof, the Provider has the right to withdraw from the Contract before the expiration of the agreed term, without any obligation to compensate the Guest for any damages.
By requesting accommodation, but no later than upon conclusion of the Contract, the Client grants the Provider consent to process and store their personal data in accordance with Act No. 101/2000 Coll., to the extent of the data provided, for the purpose of providing accommodation.
Rights and Obligations of the Guest
The Guest has the right to:
Use the accommodation space reserved for them, as well as the common areas of the Guest House/Apartments designated for guests, and to use the services associated with the accommodation.
To file a complaint regarding any deficiencies in the services provided. The Guest is required to file the complaint immediately without undue delay so that a remedy can be arranged, if possible on the spot.
If the Provider, due to its own fault (e.g., overbooking, temporary operational issues, etc.), is unable to provide the services specified in the Contract, it is obligated to provide:
The services specified in the Contract, at the confirmed price, for the period specified therein—or until the obstacles are removed—at another hotel of the same or higher category. All additional costs associated with securing alternative accommodation shall be borne by the Provider.
To provide the Guest with a free transfer to move to the alternative hotel and for any subsequent move back.
If the Provider fully fulfills all these obligations, or if the Guest has accepted the offered alternative accommodation, the Guest may not subsequently assert any additional claims for compensation.
The Guest is obligated to:
Pay the agreed price for accommodation.
Maintain cleanliness in the Provider’s premises.
Protect the furnishings and equipment of the HV/Apartments from damage.
Immediately report any damage or harm caused by the Guest or persons staying with them on the premises of the HV/Apartments.
Between 10:00 PM and 7:00 AM, behave in a manner that does not disturb others with excessive noise.
Upon leaving the room, remove
Without the accommodation provider’s consent, the Guest may not:
Make significant changes to the accommodation premises (move furniture, relocate equipment, etc.).
Remove any equipment or furnishings from the accommodation premises.
Use their own appliances in the accommodation premises, with the exception of small appliances used by the Guest for personal hygiene and office work.
Transfer the accommodation premises to another person.
Receive visitors in the accommodation premises; visitors must be reported to the receptionist and are permitted only between 8:00 a.m. and 10:00 p.m.; for receiving visitors outside these hours, only the hotel’s public areas are available to the Guest.
Carry weapons, ammunition, and explosives, or otherwise store them in a condition permitting their immediate use.
Possess, manufacture, or store narcotic or psychotropic substances or poisons, unless they are medications prescribed to the Guest by a physician.
Smoking in all indoor areas.
Using open flames.
Using explosive substances (recreational pyrotechnics) on the Provider’s premises or in its vicinity.
Safety and the Guest’s Liability for Caused Damage
The Guest is required to familiarize themselves with the safety rules and evacuation plan.
During their stay, the Guest must conduct themselves in such a way as to avoid causing unjustified harm to the liberty, life, health, or property of others.
If the Guest causes damage to the Provider’s property through their actions, they are required to compensate the Provider for such damage prior to their departure.
The Provider is entitled to demand compensation from the Guest for failure to clean up damage or destruction to the room or its furnishings, as well as other areas and the surrounding premises.
The Provider’s Liability for Caused Damage
The Provider’s liability applies only to damage demonstrably caused by the Provider and does not extend to damage caused by another person or by force majeure.
The Provider’s liability for damage to items left in the premises is governed by Section 2945 et seq. of Act No. 89/2012 Coll., the Civil Code.
The Provider is further liable for other damages caused by an intentional or grossly negligent breach of its obligations, and this applies equally to its employees or persons authorized by them. Claims for damages beyond this scope are excluded.
Any damage, destruction, or loss must be reported by the Guest immediately upon becoming aware of it. The right to claim under this liability shall lapse if the Guest fails to notify the hotel of the loss, destruction, or damage without undue delay and no later than 15 days after becoming aware of the occurrence of the damage.
Damage will not be compensated if the damage was caused by the Guest themselves or by persons accompanying them.
The Guest is required to familiarize themselves with the safety rules and evacuation plan.
During their stay, the Guest must conduct themselves in such a way as to avoid causing unjustified harm to the liberty, life, health, or property of others.
If the Guest causes damage to the Provider’s property through their actions, they are required to compensate the Provider for such damage prior to their departure.
The Provider is entitled to demand compensation from the Guest for failure to clean up damage or destruction to the room or its furnishings, as well as other areas and the surrounding premises.
The Provider’s Liability for Caused Damage
The Provider’s liability applies only to damage demonstrably caused by the Provider and does not extend to damage caused by another person or by force majeure.
The Provider’s liability for damage to items left in the premises is governed by Section 2945 et seq. of Act No. 89/2012 Coll., the Civil Code.
The Provider is further liable for other damages caused by an intentional or grossly negligent breach of its obligations, and this applies equally to its employees or persons authorized by them. Claims for damages beyond this scope are excluded.
Any damage, destruction, or loss must be reported by the Guest immediately upon becoming aware of it. The right to claim under this liability shall lapse if the Guest fails to notify the hotel of the loss, destruction, or damage without undue delay and no later than 15 days after becoming aware of the occurrence of the damage.
Damage will not be compensated if the damage was caused by the Guest themselves or by persons accompanying them.
Any property left behind by the Guest in the Rooms/Apartments will be sent to them only upon their request, at the Guest’s expense and risk. The Provider stores lost items for a period of 1 month and thereafter reserves the right to dispose of these items.
Final Provisions
The Provider reserves the right to amend these General Terms and Conditions; such amendments shall be effective for all parties as of the date they are posted on the hotel’s website at www.hotelvolarik.cz.
Legal relationships as well as other matters not expressly governed by these Accommodation Rules shall be governed by the applicable laws of the Czech Republic and by the hotel’s internal regulations.
These General Terms and Conditions shall take effect on September 1, 2019.
August 31, 2019
Martin Benada
Hotel Manager
